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Requesting AppSec HD (Help Desk) Assistance

A request for the Checkmarx AppSec (Application Security) assistance can be submitted for additional information or guidance about a discovered security vulnerability. You can receive specialist assistance from the Checkmarx AppSec Help Desk to understand a vulnerability, or the intricacies of a programming language that you are unfamiliar with.

Be aware that AppSec HD Assistance is contingent upon the license your organization holds. For more information, refer to Viewing License Info and Upgrading a License.

Note

Mandatory fields are marked with red_asterix.png

Follow these steps to submit an assistance request:

  1. Click AppSec HD Assistance.

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    The AppSec Help Desk Assistance screen is displayed:

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  2. Review the Request summary section. It is populated automatically and includes the following: Project name, Scan ID, the name of the Scanner that performed the scan, the code Language, and the name of the Vulnerability that you need assistance with.

  3. Enter the Contact Email that the help desk will respond to.

  4. Provide a clear, concise explanation of the issue that clarifies what assistance you require in Description.

  5. View the information note that indicates how many assistance requests will be available once the current form is submitted. To view your organization’s account settings, license specifications, and upgrade options click More details.

  6. Click Submit.

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